1. Introduction and Acceptance
These Terms and Conditions (“Terms”) govern access to and use of the Teloris platform and related services (the “Service”), provided by TELORIS LTD, a company registered under number J2026044759003 (Trade Register), sole registration code (CUI) 55226090, with its registered office at Str. Plaiului nr. 22, sat Nazna, com. Sâncraiu de Mureș, jud. Mureș, Romania (“Teloris,” “we,” “us”). By creating an account, accessing, or using the Service, you (“Customer,” “you”) agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
2. Description of Service
Teloris provides an AI-driven business coordination platform that monitors, analyzes, recommends, and, where authorized, executes actions across connected business systems (including but not limited to sales, marketing, finance, and operations tools). Teloris does not guarantee specific business outcomes; recommendations and automated actions are provided on an “as-is” basis subject to the limitations in Section 9.
3. Eligibility and Account Registration
You must be authorized to act on behalf of your organization to register. You are responsible for maintaining the confidentiality of login credentials and for all activity under your account. You must notify us promptly of any unauthorized use.
4. Subscription, Fees, and Payment
Fees are set out in the applicable order form or subscription agreement. Unless otherwise stated, fees are billed in advance on a monthly basis, are non-refundable except as required by law, and are exclusive of applicable taxes. We may suspend access for non-payment following 14 days’ written notice.
5. Customer Data and Integrations
“Customer Data” means data you or your connected systems submit to the Service. You retain all ownership rights in Customer Data. You grant Teloris a limited license to process Customer Data solely to provide, maintain, secure, and improve the Service for you. You are responsible for ensuring you have the necessary rights and consents to connect third-party systems and share data with Teloris.
6. Acceptable Use
You agree not to: reverse engineer or attempt to extract source code or underlying models; use the Service to violate any law or third-party right; attempt to circumvent security or access controls; or use the Service to build a competing product.
7. Automated Actions and Human Oversight
Where the Service is configured to execute actions autonomously, Customer is responsible for defining the scope, approval thresholds, and guardrails for such actions. Teloris is not liable for outcomes resulting from actions taken within Customer-defined authorization parameters.
8. Intellectual Property
TELORIS LTD retains all right, title, and interest — including all copyright, trademark, trade secret, patent, and other intellectual property rights — in and to the Service, including all underlying software, source code, AI models, algorithms, business methodologies, workflows, frameworks, product design, user interface, documentation, and all content made available through the Service (collectively, “Teloris IP”), excluding Customer Data. This is a broad, exclusive reservation of rights: nothing in these Terms transfers, assigns, or licenses any Teloris IP to Customer beyond the limited, non-exclusive, non-transferable right to access and use the Service for Customer’s internal business purposes during the subscription term. Customer shall not, and shall not permit any third party to: copy, modify, or create derivative works of the Service or any Teloris IP; reverse engineer, decompile, or attempt to derive the source code, underlying models, or methodology of the Service; use the Service, or any insights gained from it, to build, market, or support a product or service that competes with Teloris; remove or obscure any proprietary notices; or use TELORIS LTD’s name, trademarks, or logos without prior written consent. Any feedback, suggestions, or ideas Customer provides about the Service may be used by TELORIS LTD without restriction or compensation. This Section 8 survives termination of these Terms indefinitely.
Our public-facing position on ownership is set out in the Intellectual Property & Copyright Notice, and our position on AI training and scraping in the AI Scraping & AI Training Use statement.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TELORIS DOES NOT WARRANT THAT RECOMMENDATIONS OR AUTOMATED ACTIONS WILL ACHIEVE ANY PARTICULAR BUSINESS RESULT.
10. Limitation of Liability
To the maximum extent permitted by law, Teloris’s aggregate liability arising out of or related to these Terms shall not exceed the fees paid by Customer in the 12 months preceding the claim. Teloris shall not be liable for indirect, incidental, consequential, or punitive damages, including lost profits or lost revenue.
11. Indemnification
Customer agrees to indemnify Teloris against claims arising from Customer’s breach of these Terms, misuse of the Service, or violation of applicable law.
12. Confidentiality
Each party agrees to protect the other’s confidential information with at least the same degree of care it uses for its own confidential information, and not less than reasonable care.
13. Term and Termination
These Terms remain in effect until terminated. Either party may terminate for the other’s uncured material breach following 30 days’ written notice. Upon termination, Customer’s access ceases and Teloris will make Customer Data available for export for 30 days, after which it may be deleted per our data retention policy.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the jurisdiction in which TELORIS LTD maintains its registered seat, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms, including its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of the registered seat of TELORIS LTD, except where mandatory consumer protection law provides otherwise.
15. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via email or in-app notice at least 30 days before taking effect.
16. General
These Terms constitute the entire agreement between the parties regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Neither party may assign these Terms without the other’s consent, except in connection with a merger or acquisition.